Privacy Policy

Last Updated: 01 January 2025

1. Introduction

This Privacy Policy describes how Rmayra Naturals Impex ("we", "us", "our", or "the Company") collects, uses, stores and protects the information you provide when you visit our website www.rmayranaturals.com ("the Website") or interact with our business. By using this Website, you consent to the practices described in this Policy.

This Policy applies only to information collected through this Website and does not apply to information collected offline or through any third-party websites that may link to or from this Website.

2. Information We Collect

We may collect the following types of information:

• Information you provide voluntarily — such as your name, business name, email address, phone number, and any message or enquiry details submitted through our contact, quote or catalogue forms.
• Automatically collected information — such as your IP address, browser type, device information, pages visited, and the date and time of your visit, collected through cookies and analytics tools.
• Business communication — records of correspondence when you contact us by email, phone or WhatsApp.

We do not knowingly collect any sensitive personal data unless you voluntarily provide it for a specific business purpose.

3. How We Use Your Information

We use the information collected for legitimate business purposes, including to:

• Respond to your enquiries, quote requests and catalogue downloads;
• Process and fulfil business orders and communications;
• Improve our Website, products and customer service;
• Send relevant business updates or promotional material (only where permitted);
• Comply with applicable legal and regulatory obligations.

We will never sell, rent or trade your personal information to third parties for their marketing purposes.

4. Cookies & Tracking

Our Website uses cookies and similar technologies to enhance user experience and analyse traffic. Cookies are small text files stored on your device. You may disable cookies through your browser settings; however, some features of the Website may not function properly as a result. By continuing to use our Website after accepting the cookie notice, you consent to our use of cookies.

5. Disclosure & Data Sharing

We may share your information only in the following limited circumstances:

• With trusted service providers (such as logistics, email or hosting providers) who assist our operations and are bound by confidentiality obligations;
• Where required by law, regulation, court order or government authority;
• To protect the rights, property or safety of the Company, our customers or others.

6. Data Security

We implement reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security, and you provide such information at your own risk.

7. Your Rights

Subject to applicable law, you may request to access, correct, update or delete the personal information we hold about you. To exercise these rights, please contact us using the details below. We will respond to legitimate requests within a reasonable timeframe.

8. Third-Party Links

Our Website may contain links to external websites operated by third parties. We are not responsible for the privacy practices, content or accuracy of such third-party sites. We encourage you to review the privacy policies of any external sites you visit.

9. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page with a revised "Last Updated" date. Your continued use of the Website constitutes acceptance of the updated Policy.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us: